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Voice Commerce & Customer Service
Voice Commerce & Customer Service

Intelligent voice technology keeps changing the process business interact with consumers. It is now a reality for users to find what they need just commanding smart devices via voice recognition technology. Moreover, voice technology enables your customer systems define and solve problems more accurately. For all of this to take place, devices are required to recognize and understand natural language, which means these systems need to be trained by significant amount of data.

Challenges
  • Conversation requires contextual recognition and understanding
  • Different kinds of noise derived from changing scenarios
  • Diverse transmission channels impact the voice quality
  • Ages, accents and other demographic factors affect the recognition accuracy
Solutions

We provide product searching datasets and customer service data services to fuel your business systems. These datasets cover different languages, dialects, genders, and ages.

The dialogues recorded with various background noises and in different transmission channels, cover various business scenarios. We have set up unique and strict criterion for speakers, recording environment, devices, annotation specifications and acceptance inspection, which ensure the consistency and stability of data products and services.

Services
  • Collection of product-searching speech with various environment noise
  • Collection of customer service conversational speech in different scenarios
  • Collection of customer service conversational speech with various background noises
  • Collection of customer service conversational speech through telephone
  • Customized annotation specifications to satisfy actual needs
Outcomes

We have delivered data collection and annotation services for many voice-powered commerce systems‘ customers. These customized datasets and services are recognized as they improve the performance of systems even when facing difficult questions.

Our Strength
  • Series of datasets available for immediate application in intelligent customer service system development in various commercial domains
  • Capability to cover more than 50 languages for audio recording and annotation services
  • Rapid response to customers’ requirements, with more than 300,000 speakers and annotators around the world providing audio recording service on our platform
  • Annotation norms that can be customized to meet actual needs
  • Strict quality management system, ensuring a continuous output of high-quality data products
Use Cases
News
How to Get Comprehensive Data Solution for Customer Service Models

For intelligent speech-interaction customer service models, as for other similar human-AI interaction models, in order to recognize effectively a human customer’s speech content, to identify his intentions and then to react properly in a certain customer service scenario, models require rich conversational speech data and conversations’ content in this scenario for training.

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News
Magic Data Technology was featured as one of Top 10 Big Data Solution Providers 2019

At the end of the year 2019, we are honored to be featured as one of APAC CIO Outlook: Top 10 Big Data Solution Providers.Certification: APAC CIO Outlook TOP 10 BIG DATA SOLUTION PROVIDERS-2019

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News
Daniel Povey joins Magic Data Technology as the Principal Scientist Advisor

Daniel Povey, the founder of Kaldi, officially accepted the invitation of Magic Data Technology Co., Ltd. as the Principal Scientist Advisor (http://www.magicdatatech.com).

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News
No. LDC2019S23, Magic Data Chinese Mandarin Conversational Speech was selected into LDC Catalog

We are honored to say that our Chinese Mandarin Conversational Speech was selected in LDC Catalog! The catalog No. is

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