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爱数智慧受邀参加FiNEXT峰会 语音数据产品赋能保险数字化未来

FiNEXT峰会现场

2020年12月23日,保险系列峰会“FiNEXT:Digital保险科技数字化峰会”在上海成功举办,峰会邀请了保险和科技类企业代表齐聚一堂,共话保险业未来数字化升级之路。

为升级保险价值全链条,加速顺应保险数字化浪潮,爱数智慧作为专业的AI数据产品企业受邀参加此次峰会,现场展位引发嘉宾关注和咨询。爱数智慧CEO张晴晴在峰会现场做《数据驱动AI 语音赋能保险——语音数据产品如何助力保险业智能化转型》的主题分享,分析语音数据在保险业的应用场景,以及数据质量和数量对保险智能化的影响。

嘉宾现场聆听爱数智慧工作人员的业务解说

保险AI营销客服场景中亟待解决的问题

技术不断发展背景下,保险科技开始从“互联网+保险”阶段进入数字化、智能化阶段。特别互联网企业和科技公司入局保险业,进一步推动行业线上化和智能化进程。据艾瑞数据统计,2019年中国保险机构AI投入达42.9亿元,未来仍将保持快速增长。

如今,人工智能已经应用在保险业各个环节,如营销客服、网点多模态交互大屏、服务质量与合规性检测等。人工智能在保险业应用场景主要体现在营销客服环节,也是目前人工智能落地较多的环节。

智能语音在保险场景应用中,面临诸多问题亟待解决,包括用户的命令带有重口音或者用方言表达,很难被高效识别;营业大厅语音交互过程中,背景噪音也使得人工智能无法识别;智能客服向用户拨打电话时,发出的声音不真实导致挂断率高等。

面对这些问题很多用户第一反应是算法不够好,比较重要的原因是模型所训练的数据存在差异,数据决定机器学习上限。

“好的数据”推动保险业智能化转型

爱数智慧CEO张晴晴峰会现场分享

对于保险包括其他行业来说,并非所有数据都能训练模型,只有结构化数据才能被用于机器学习。

结构化用于保险业智能客服的数据时,获取原始数据后,需清除中间停顿、噪音等无效数据,再根据不同应用场景进行不同维度的分类和打标签。为满足模型训练所要求的基本规格,需要再进行数据质检。经过清洗、分类、标注、质检和筛选的数据,是决定模型识别率的关键因素。

数据的量同样是决定模型性能的因素之一,所以“好的数据”除了高质量的结构化数据外还需要足够的数据量。除此之外,爱数智慧非常重视数据的安全合规性,做到数据链条清晰可回溯。

数据显示,到2020年大规模使用AI的金融服务公司将占总体的64%,数据采集和标注在金融保险行业的重要性逐渐凸显。

爱数智慧提供可靠、高质量的数据服务,帮助金融保险解决AI应用场景中重口音和方言识别率低、发音不自然等难题,助力金融保险业务科技创新,加快行业数字化智能化转型。

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Live preview | Main developer and maintainer of Kaldi: Daniel Povey is invited to participate in the INTERSPEECH2020 Magic Data live session and will interact with the audience online
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MAGICDATA Kid Voice TTS Corpus in Mandarin Chinese
Latest Blogs
Live preview | Main developer and maintainer of Kaldi: Daniel Povey is invited to participate in the INTERSPEECH2020 Magic Data live session and will interact with the audience online

At the INTERSPEECH2020 industrial forum, Magic Data as the platinum sponsor of the conference, will hold a live session at the virtual booth from 20:15 - 20:45 on Oct 28th. The live broadcast theme is: “Data sets your model --Which data strategy should be adopted to achieve better performance?”

20
Dec
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MAGICDATA Kid Voice TTS Corpus in Mandarin Chinese

MAGICDATA Kid Voice TTS Corpus in Mandarin Chinese was recorded by a four-year-old Chinese girl originally born in Beijing China. This time we published 15-minute speech data from the corpus for non-commercial use. This is the first time to publish this voice!

20
Dec
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No. LDC2019S23, Magic Data Chinese Mandarin Conversational Speech was selected into LDC Catalog

We are honored to say that our Chinese Mandarin Conversational Speech was selected in LDC Catalog! The catalog No. is

20
Dec
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Daniel Povey joins Magic Data Technology as the Principal Scientist Advisor

Daniel Povey, the founder of Kaldi, officially accepted the invitation of Magic Data Technology Co., Ltd. as the Principal Scientist Advisor (http://www.magicdatatech.com).

20
Dec
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Magic Data Technology was featured as one of Top 10 Big Data Solution Providers 2019

At the end of the year 2019, we are honored to be featured as one of APAC CIO Outlook: Top 10 Big Data Solution Providers.Certification: APAC CIO Outlook TOP 10 BIG DATA SOLUTION PROVIDERS-2019

20
Dec
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